Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (3)

Andy is amazing! He is very knowledgeable, friendly, and remembers the issues we’ve had before so he knows what to look for.

Andy is a professional. He is personable, polite and extremely helpful.

Great Service!

I needed a repair and didn’t know who to call so I asked around on the Nextdoor app and several people recommended Call Pernell. They came out at the time promised and Andy was wonderful! His demeanor and professionalism were spot on and he made sure I knew what he was doing and why. As a single female home owner I’m always leery of repair services because I’ve been taken advantage of before. Andy did not make me feel like this at all! He fixed everything right up and was so nice! The price was very reasonable and Call Pernell will be my new go to!

They came in and gave us an honest assessment didn’t beat around the bush so I know exactly what is wrong with my unit and how much it will cost.

Andy is very friendly and knowledgeable. Will use him again.

William was very professional, patient, knowledgeable and checked everything connected to heat system to make sure he didn’t miss any problems William got to the bottom of the problem with my heat unit being out Thank you so much for assigning William Brock to my job

Walle is always professional and thorough and double checked wiring

Ariosto was excellent. He was here when I was told he would be, he went through the system and figured out what was wrong, and then did a great job of explaining it all to me.

I'm glad I called Pernell! They don't try ripping you off! Chris showed up, explained what he was going to do, and explained his findings. I needed a repair and it didn't cost a fortune.

I Love the respect they show to us , as customers…

Pernell always does a great job!

Andy is so pleasant and appears to enjoy his job.

William was on time, performed maintenance on our two units and took time to give a summary of his findings. He was very courteous and seemed to really enjoy our two beagles.

My air has been out for a week I was dreading trying to find a honest reputable company to come out and fix it, after checking reviews I called Pernell Heating and Air conditioning and now I’m kicking myself thinking why’d I wait so long .. Chris was great… professional friendly and explained in detail what was wrong and got it repaired and up and running in no time I even joined the membership club and got a discount on the service and repair that same day! I appreciate you Chris and Pernell Heating and Air always support your local small business!!!

Yearly cleaning and service for the summer. William had fixed our AC unit last week of August, while he was here we purchased a service plan William came out and completed the cleaning of the AC unit and checked everything and now it is up and running even better than before. Our AC was full of grass from not maintaining the unit properly due to a health issue I had, now the unit looks brand new. Once again I will say William went up and beyond all expectations.

Came home from work on Thursday afternoon and our air-conditioning system was out, they were able to work me in Friday afternoon and once William got to the house the inside temperature was at 92°. William was great he explained everything to me, had the system fixed and back up and running in no time. Smaller companies like this is the ones that I turn to because they really treat you like you’re one of them. William thank you so much for the great work and quick response this is one company everyone should take notice of, from the service manager to the technicians.

My AC was acting up when I got home it was coming on then shutting off. I called yesterday and someone was out at my house the next day. The technician william was straight to the point and let me know what the issue was and the price. There were no hidden fees. I had a bad capacitor and thankfully he had one one him! I also purchased a maintenance plan which is very reasonably priced. Would definitely recommend

Last week we called about a problem with our AC cooling properly. Starting with the initial call we were impressed with the customer service from everyone we spoke to. Chris came out last week and diagnosed the problem and ordered the part needed. Today he came to install and complete the service needed. Both times he was out he was knowledgeable, respectful and completed the work quickly. All around we have been impressed with the company and plan to use them in the future.

We called Pernell and they were able to come out the next morning. Customer service scheduling and for service was great. Chris was thorough and explained everything that was wrong. Quick turnaround to come back out to replace the part in the next few days.

I had a leak in my evaporator coil. The guys at Pernell have been extremely helpful and friendly throughout the entire process. Today, William came out and replaced the coil. He was extremely friendly and knowledgeable and did good work.

Beyond polite on call to business and the tech who serviced the unit. I have an old unit and they’ve been keeping it going for over a decade. Was surprised I got a same day appt on such a busy season, NICE! Tech knew his stuff and was willing to listen and answer questions. AC repair is expensive as a general rule but I don’t feel like I’ve ever been taken advantage of. Love this group! 👍👍👍

All the staff that I talked to were very friendly and helpful. The repair man showed up on time and was very friendly and knowledgeable and explained the entire process. Great experience overall.

Explained everything in detail, showed photos and excellent work. Didn’t expect for all work to be done in one day but it was!!!! Highly recommend this company! Plus William always seems to bring the rain - lol. He is very friendly and professional, explaining everything in detail which I very much appreciated.

William was great! He walked me through what he was doing and what was wrong. He didn’t pressure me into the maintenance plan but explained the benefits of it. I’m very pleased!

Best Bi yearly check up yet!!

Andy was amazing. I signed up for their service program. Very trustworthy and prompt.

Astro W. was simply great! He introduced himself, found our problem and repaired it. He explained what was wrong, showed us pictures and was so courteous and efficient.

Always returns your calls, always come when they say, always provide great service and price! Such a pleasure to deal with Pernell!

Positive

William did a great explaining what my system is doing now and what I can expect to do in the future

William was very knowledgeable and professional. It appears that the unit is working properly now. Thanks. Can't beat the cost!!!! Will definitely use you again.