Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC

William and Carlos came to do an excellent job as expected at more than one property and should get extra vacation and Christmas presented from the company

Great work

I spoke with the scheduler on several occasions., in setting up my semi annual maintenance service visit, confirming the appt, and when she called d/t a staff medical emergency, necessitating a reschedule. In each phone conversation she was very friendly, pleasant & personable. Chris, the technician was also very pleasant and thorough curing his visit, even though the staff medical emergency resulted in his visit being rescheduled beyond normal working hours. I've been very pleased with the service I've received from Call Pernell, Inc, since choosing them for my installation years ago. Currently, my relationship with them is at an all time high.

Was on time and did a good job

Josiah is very thorough and knowledgeable. He explained what he was doing and how he was checking the system. He explained what he found and how my system was performing in detail.

Josiah Moore did a great job with the bi annual maintenance on my HVAC system. He was very knowledgeable, personable, and professional!

Service was done quickly and all questions were answered. An issue with the system was repaired immediately.

GREAT service across the board! Did what they said they would, dependable, responsible and couldnt have asked for better service!

Everyone was nice and kind. It was very thorough. Great service.

Great service and friendly staff and amazing help and did great and explained everything

Prompt and professional came out within a few hours when my AC was giving me issues. Fixed the issue and the price for parts snd labor where hreat as well.

I love for William and Johnny to service my unit every time.

Awesome service and team work from Will Brock and Johnny! Personable, friendly and professional! Both should be deemed an asset to the company!

Thank you to Pernell office staff for scheduling me for the next day. Thank you William and Johnny for coming out to do the routine maintenance on my AC Unit. Pernell HVAC is the best!

Office was getting hot, barely cooling at all. Called Pernell, late in the afternoon, to my surprise they had Andy out first thing in the morning. Back running strong again.

William did a great job, changed out filters and provided update on equipment status. William always provides professional service !

Robert was very professional, friendly and knowledgeable of his job.

Explained in detail things that were important to know and very professional. Thank you guys for getting us back comfortable!

Great experience!

Very good experience. All technicians were very polite and professional!!

First of all, it’s super easy to schedule a visit. Communication was excellent. When William got here this morning he was very professional and had his coworker Johnny with him. They took care of my issue and explained fully all about my HVAC system. I’m so happy I called Pernell

We’ve worked with these guys several times now. And we got on their maintenance plan. We couldn’t be happier. It hasn’t even gotten hot yet. We had a capacitor go out on our AC system. We were in a hair salon out of our house so we need our cool air. We are so happy with these guys. They respond quickly. They’re always professional, and their prices are reasonable. Go ahead now. Call Pernell. You won’t regret it.

William came and did the twice a year service check ups on our two units. He take a lot of time to explain what he is doing and what he is looking for to make sure our units work properly. We are so glad that we have him as our service tech.

William and Johnny came to asses the issue we just started having with our central ac. Although the outcome wasn’t fantastic news, they were extremely friendly, straight to the point, and honest. Made the bad news easier to digest.

William and Johnny did excellent service getting my home cool ....very knowledgeable and tha price affordable!!! Thanks ‼️

Excellent service

Andy was very professional and did a great job. Went over what he did and asked me if I had any questions. Thank him for being very thorough

William and Aiden were servicing four different rental properties. They were on-time, courteous, organized, and efficient in planning their work. Even though Aiden is relatively new, having two technicians still increased the speed of the job because Aiden was clearly comfortable/knowledgeable with his tasks. They explained one item (air handler UV system) that can repaired in the near future, and I decided to order that part. Their service was professional as usual.....thank you!!

Thank William and Johnny for a great job

The guys were very nice and polite

The technician was courteous and respectful. He took the time to explain everything they did during the service. I would highly recommend this company for your HVAC service needs.

Highly recommend Courteous and knowledgeable!

William was patient and kind while explaining everything to me.

When you need service on your HVAC system, you have to call Pernell! Chris and Carlos are very professional and knowledgeable! This company in my opinion is the best in the business! They have my business forever!!

Couldn't have been improved in any way!