Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC

William and Aiden were servicing four different rental properties. They were on-time, courteous, organized, and efficient in planning their work. Even though Aiden is relatively new, having two technicians still increased the speed of the job because Aiden was clearly comfortable/knowledgeable with his tasks. They explained one item (air handler UV system) that can repaired in the near future, and I decided to order that part. Their service was professional as usual.....thank you!!

Thank William and Johnny for a great job

The guys were very nice and polite

The technician was courteous and respectful. He took the time to explain everything they did during the service. I would highly recommend this company for your HVAC service needs.

Highly recommend Courteous and knowledgeable!

William was patient and kind while explaining everything to me.

When you need service on your HVAC system, you have to call Pernell! Chris and Carlos are very professional and knowledgeable! This company in my opinion is the best in the business! They have my business forever!!

Couldn't have been improved in any way!

Very nice and helpful did a good job

Came through when needed most. Great job getting my system up and running. Both technicians were polite, friendly, and helpful.

Andy was amazing !!

Great service, both men were efficient, friendly, and explained the resolution throughly.

As always William was very professional and friendly. Got the issue sorted out in record time.

William and Zach were great. Fantastic service.

They were very prompt to get started. Answered every question that we asked. Very friendly. They did not waste any time in getting started either.

Very satisfied return visit with William. He’s very knowledgeable and goes the extra mile to help.

Chris provided expedient service today to address my heat/ac issue! Pernell consistently goes above and beyond! Thank you for your service!

Excellent!

Chris is excellent at what he does and very professional.

Very knowledable courteous and professional

Very helpful and friendly

Andy and his associate did a great, professional job as always. We’re right on time for the appointment and appreciate the office calling to confirm.

Always friendly Excellent price Proactive problem solving

Was able to get same day service during the busy season. Showed up on time and completed the job like pros. Thats why I always call Pernell when I need HVAC service.

They were very polite and William and Zack were very helpful

Words can’t describe how I appreciate William B. My scheduled service was for Saturday, 5 Jul, but he called me on Independence Day saying that he had time on his route to take of my HVAC. I told him that it’s not necessary and go enjoy your holiday, but William said it’s not a problem and he’ll be right over after he’s finished with his call in Selma. William arrived, troubleshot and fixed the issue in less than an hour, which included the after maintenance admin too. Call Pernell had and will always be my go too for HVAC. One because there’s a human that answers the phone (always get a crack out of the message when you call, but love it!) and two, customer service is top notch. Never try to sell you anything extra unless you ask. They get in, get the job done, and off they go to the next. I appreciate William and the Call Pernell Team!

Honest and thorough!!!

William B assisted us with our upstairs air conditioning. He took the time to show me what was going on with my AC system and explained what was going on that was making it not work correctly. He diagnosed the problem and fixed it quickly. He did a great job and I feel like he is very trustworthy. He even helped us set up a maintenance plan so that they can inspect our system twice a year to ensure it is running properly.Pernell is a great company and we will continue to use them.

Carlos and Zack were very professional, courteous, cheerful, and conscientious about their work.

D great job I thought it did a professional job and I would love for you to send him back on my next appointment