Your Best Choice for AC, Furnace, and Heat Pump Repair in Kenly, NC

The technicians were prompt, friendly, professional and courteous. They explained everything they were going to do, went over recommendations of what I should keep an eye on, the best filters to get, quoted a potential service and changed my old filters.

He was friendly and efficient who did a good job. He was also very knowledgeable and had things done in a timely manner.

Great response. Chris was able to look at my unit within 2 hours of my call, during a heatwave.

William did an awesome job on my heating and air unit. He had everything back in working order and aWilliam did an awesome job on my heating and air unit. He had everything back in working order . I would highly recommend him and Pernell heating and air.

Very professional and knowledgeable of the work that’s being done .Any questions I had was answered properly an anything I asked was explained professionally! I highly recommend this company ! 10 stars if that was a option!

Chris was quick & efficient. He took a look, told me what was going on & then fixed the problem! Warned me AC would take a few minutes to cool down since it had been off while being worked on. Excellent service!

Very knowledgeable and helpful

Chris was very professional and had all parts necessary to fix my AC quickly. He also saved me money & cleaned my unit by offering me the membership.

Chris was very helpful and knowledgeable. He worked on fixing my A/C unit very quickly. It now works as it should. Thank you so much Chris

He knew what he needed to know to get my unit running the best it ever has

I made a call to Pernell this afternoon because we were having an issue with the disconnect outside. The young lady at the desk listened to my issue and quickly got Mr. John on the phone to get me scheduled. It worked out that a technician could be here about an hour after my call, and HE WAS!! William B. was very professional and knowledgeable. He replaced the disconnect made a couple of other small adjustments that helped out as well. Now here’s the shocker…when he was finished and getting my total charge tallied up, IT WAS WHAT I WAS QUOTED BY MR. JOHN!!! If you’re looking for an A/C company for service (or sales), then look no further. These guys have my business from here on out!! Thank you Pernell…I’ll see y’all soon!

Our AC unit went out at the worst possible time, August in North Carolina. I contacted Call Pernell and from start to finish it was a great experience. Robert in Sales was awesome. He gave me several options and was thorough in answering all my questions. He ensured we had three stand alone to mitigate the insane heat while waiting for our install date. The install team of Steve, Bradley and Josh were on time, very organized and fast. All my concerns were answered and they were very in their clean up after the install. The start up technician Chris was also phenomenal. He walked me through the entire setup of the thermostats in house and on the online application. My highest recommendation for this great company!

Andy came quickly to fix our A/C and got us back cooling in no time. He explained everything very well and was very nice.

Andy was personable, knowledgeable, and thorough.

Overall, I'm happy and had a very good experience!

Chris was prompt, personable and solved our issues

Polite, explained what was going to be done today

Your technician did an outstanding service. Will definitely use again. Thanks

I was able to get someone to come out same day to check my system, which wasn’t blowing air. Chris was prompt, checked everything found problem had to order part. Chris came back replaced the motor, now it’s working.

First class and fair

From the start with a phone call to Jonathan who answer the phone at Pernell I knew everything was going to be alright. William came and did a great gob, He found the problem right away. He had our very old carrier(24 years old) unit up and running in just a few moments. Super kind and super knowledgeable. If I have other issues I will be sure and call again.