Your Best Choice for AC, Furnace, and Heat Pump Repair in Four Oaks, NC

William and Josiah were very professional. They were quick to diagnose the problem and gave us the best possible solution. They were straightforward and didn't BS us. If we ever need repair service, we would ask for them again.

William B was exceptionally professional, friendly & polite. We had another man, from another company come out 3 times trying to fix our problem. We went through 3 thermostats with him. William fix our problem & installed an easier thermostat for me to control. I told him I just wanted a plain thermostat, not all the things on my cell, etc. Everything has been working great since he left.

Very courteous and professional

Unfortunately it looks like our AC unit is going to need to be replaced, but our service tech went above and beyond in explaining everything to me and ensuring that we were able to be comfortable through the weekend until the work could take place. He went and got us some portable units to place in the house to help cut down the heat, so we are very grateful for that. Would recommend.

Chris provided friendly service and was very knowledgeable. I would highly recommend him to anyone.

Chris was an absolutely fantastic technician he took the time to review any of my concerns that I had even though at first I wasn't even sure that I had any. The service was extremely efficient but highly detailed and customer service oriented. To top it all off Chris was really respectful and was very patient with my hectic household as both my children were home and my dogs are loud barkers! I really appreciate the services that Chris offered and the efficiency and kindness with which he provided it! Because of his service and the amazing service coordination by Shaina I am happy to say that I purchased into the family membership for the year I look forward to working with the Pernell company!

William and Marco did a great job. They were really nice and explained everything. I would use them again.

The technician that was sent to performed the service does an excellent job as always.

Excellent we want William Brock all the time! Very attentive very knowledgeable

Andy is exceptional! Our new HVAC didn’t work right and needed to be replaced. Andy, along with the rest of the Call Pernell team, literally spent hours troubleshooting the problem and then returning to put in and start up a new unit. He was never rushed, took his time, and explained everything to us.

William was extremely helpful when our 20+ year old HVAC stopped working. He took his time to explain everything to us and to let us know our options. He is very knowledgeable on HVACs and we greatly appreciated the time he took.

Had our HVAC inspection today Ariosto W was ver respectful to me and my home!

Andy went through his trouble shooting process and found my problem. Was a broken wire. Plus he told me everything what he was doing. Great technician.

Nice man who was very pleasant and helpful

Chris did a great job! He arrived promptly and performed the HVAC service in a professional and friendly manner.

Always glad to hear William is on the way. Has a way of tracking down any issue and not only addressing but consulting on future needs with respect to energy savings. A rare combination!

Very good work excellent job

Fantastic service recommended to all my neighbors!! Love y’all

Chris was very professional! He was very punctual and diagnosed and fixed my problem. I would definitely recommend Pernell and the technician. Thank so much for the great service!

William from Call Pernell was professional, courteous and knowledgeable. Not only did he diagnose and immediately fix the problem at the conclusion of the service, he asked us follow up questions and asked us what questions we had for him. Out of 5 stars I give them a 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Super nice and helpful! Quick service

Total pro, William can speak to highly technical issues while giving us the big picture on condition and possible scenarios of an older system! A great communicator while getting every detail done, it’s a pleasure to have him out to the house.

Chris was on time, polite, and efficient. Highly recommend

He always does a good job

Friendly, knowledgeable, on time.

Chris did a great job and was courteous.

Very good service

I know nothing about heat pumps so I appreciated William B patiently explaining things to me. Response time was fast and the price was very reasonable

Had an issue with my unit not heating properly at times. Had 2 previous hvac companies didn't take time to correct the issue. Just put a band-aid on it. William took the time to figure it out and found the problem. He stayed with it and got it fixed. Great guy and great company.

William is very knowledgeable of what is was doing to get my ac back up and running quick. Explained to me what he was doing on every step. I trust him and his work

The serviceman was extremely thorough and very professional. He was very nice as well.

I have had 2 other “HVAC” companies come out to help us and no one had helped us like William did! He came in and located the issue and actually shared his findings in real time with me. The over all experience was Fantastic!! I won’t do business with anyone else!!

William has the greatest knowledge of any technician I have met. Also able to solve any problem while verbalizing possible options. His recommendations have been most beneficial. We look forward to his coming out for service!