Your Best Choice for AC, Furnace, and Heat Pump Repair in Princeton, NC

Provide good information as it relates to HVAC unit

Pernell provides outstanding service. Chris Kinley was my technician and he is very dedicated to caring for our system. Goes beyond to help the customer.

Great job and wonderful service

The guys were great and very professional! Superior job!

Did a great job. Very professional and friendly

Have called them several times over 10 years and they have always been prompt

Unit is roughly a year old and was installed by Pernell...have had all maintenance check ups and all was great..unit went out the other night called and they sent tech out next day...all in all unit has a part that needs to be fixed and Pernell is gonna cover all costs due to Warranty..I am very Greatful to have such a wonderful company taken care of all my HV/AC problems..everyone has been great..so if u need someone Call Pernell.

Had the system up and running in no time and explained how everything worked!

I called the morning of my unit not cooling, and the lady scheduled a service tech to be there that afternoon. I received a heads up phone call prior to the scheduled arrival and then Chris showed up and went strait to work. Very professional and courteous! He even wore shoe sleeves while inside.

Always professional and the best service! Chris was incredible. Definitely recommend him and this company.

Called Friday morning with ac issues, they were at my house by that afternoon. Unfortunately needed a new unit, but they made everything very easy.

William and Johnny were very helpful and professional.

Everything was explained in detail - and ALL of my Why’s were answered- very patient and kind- both of them!

AC out on a 90 degree day! Called early am and service completed before the end of the day! Polite, professional service! Thank you Chris and Chandler!

William got our unit back up and cooling within 10 minutes!!!

Showed up on time and also got a phone call letting me know they were 20 minutes out! They were to the point and didn’t try to sell me anything. Wore shoe covers and didn’t mind my pets. I would certainly recommend to anyone local needing HVAC services!

William was on time. He is always does excellent work and always explains what he is doing. He answers any questions you may have.

My technician William Brock was kind and respectful. He explained everything he did to our unit and ways to help the longevity of our unit. I have never had a bad experience with Pernell.

We have had AC issues for a week. When the weekend finally came around we decided we needed to call an AC tech. I submitted a form over the weekend and Chandler got back to me later that day telling me he could get us in monday. They arrived on time and fixed everything that needed to be fixed. Gave us recommendations on what we could do to prevent future issues as well. This is the second time we’ve used Pernell and we will never use again HVAC company. The technicians are friendly and honest.

Always friendly and informative.

Prefer William excellent service, explain all that needs to be done and what was done.

As always William and Carlos provided excellent service. They are very professional and very friendly. They let us know exactly what is going on with our units. They go out of their way to get answers to your questions and they are in full and immediate contacts with other employees if they need to inquire to answer your questions. They are knowable about their work and work is done in a timely manner.

I appreciate how they explained things to me and they were both very nice.

Chris and the Pernell team are the best you can find.

Their service is on time and informative and explains what’s going on with your system so that I understood!

William did an awesome job! Great customer service

William was great age very personable. Very pleased with the entire experience from Shana (spelling) to William. Thank you.

William was very experienced. Kind And polite, He did an amazing job. Not only cleaned the inside of the unit but the outside as well I would recommend Pernall Heating & AC to all Thank you William William

Willam and Carlos found a problem with the capacitor on our heat pump when they did our routine maintenance. I appreciate them taking the time to check everthing and find this problem and correct it.

Chris was a pleasure...he was efficient.. courteous and informative about my units...

Chris quickly identified issue and worked efficiently to clean AC unit restoring it to full function. Chris was courteous and pleasant.

Pernell has provide excellent service over the last several years. And, as we have come to expect, they called to reminds of the appointment, arrived on time and William was courteous and efficient. Give the high quality of their service and reasonable prices, we renewed our contract for another year!!

Very good and friendly staff.

Absolutely love this company. Hands down best around. They and friendly and helpful, extremely knowledgeable, and professional.

Very friendly and great knowledge of our system. Timely and professional!