Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (3)

Knowledgeable, friendly, and thorough

William was great—diagnosed the problem at the first visit—used a workaround to keep us cool while the parts were ordered—installed ASAP and within my timeframe—in addition to discovering a separate issue and handling that.

Walle is very knowledgeable in carrier systems. Felt totally confident he did a great job and explained what he did as well.

Great service always fast and courteous

I called Pernell around 3:00 pm and a service tech was at my house by 4:45. He got right to work to diagnose my AC unit and had it fixed in about an hour. He explained everything and was very pleasant to deal with. Top notch!

William is very knowledgeable and friendly to work with.

William fixed a few problems immediately and got my a/c unit to blow colder by 5°, thank you! William has good people skills, knows his trade, and is a true professional!

Great service very informative

Pernell is a fantastic company with amazing customer service and excellent work. I've used them for years and they have always come through. In the middle of summer or dead of winter, they are always prompt and honest and my issues are always solved.

My AC malfunctioned and I called to get on the schedule for repairs. To my surprise I was told someone would be out between 10-12. I was called 30 minutes prior and Chris was right on time. He located the problem, repaired it, cleaned the unit, and informed me the capacitor was weak. He offered this so I wouldn’t have more problems in the future. He installed that as well. Chris did all of this very quickly and the price was fair. I appreciate Chris’ advice, professionalism, and care. Chris was outstanding. Pernell is a great company and you’re fortunate to have Chris on board.

William was professional, friendly and helpful. He first came to repair our unit on June 8th and had our air conditioning up and running quickly. While he was diagnosing the air conditioning problem, he noticed another issue that he promptly repaired after ordering the part today, June 16th. We very much appreciate the customer service Jonathan provided by phone and the home service provided by William. Thank you!

We have used Pernell for years—and will never go without their service contracts on our units. We’ve gotten after hours service quickly, at no extra cost and, additionally, they have found and corrected builder and installation errors before we had a huge problem!

They were on time and completed their work on schedule. I was impressed with ensuring that all flooring was protected and cleaned up when finished. They were fully staffed and had a crew of 6 to do the hvac replacement. Great experience.

Everyone was great. I am satisfied

I’ve used Pernell for years —in 2 different house. Started in the midst of an emergency and have had contracts on my units ever since. Trust them implicity.

Great work, always on time. One of the best companies I have ever worked with.

William was exetremely knowledgeable and customer friendly. I watched over his shoulder nearly the entire time which I know is not desireable but he kept me in the loop and explanied everything he was doing. Excellent service with the unit and stellar customer service. Only if all companys could operate with such professionalism.

Andy was very professional and friendly. He was also very knowledgeable.

Ariosto offered gray and friendly service. Highly recommend.

Very kind and knowledgeable

Mr. WALLE was very professional and provided quality service. Call Pernell is a first class business. Thank you!

William was knowledgeable and thorough during his service visit. He explained exactly what was the status of our equipment and found an issue that prevented a very manageable repair from escalating into a terrible situation for our family. Thank you William!

Andy is amazing! He is very knowledgeable, friendly, and remembers the issues we’ve had before so he knows what to look for.

Andy is a professional. He is personable, polite and extremely helpful.

Great Service!

I needed a repair and didn’t know who to call so I asked around on the Nextdoor app and several people recommended Call Pernell. They came out at the time promised and Andy was wonderful! His demeanor and professionalism were spot on and he made sure I knew what he was doing and why. As a single female home owner I’m always leery of repair services because I’ve been taken advantage of before. Andy did not make me feel like this at all! He fixed everything right up and was so nice! The price was very reasonable and Call Pernell will be my new go to!

They came in and gave us an honest assessment didn’t beat around the bush so I know exactly what is wrong with my unit and how much it will cost.

Andy is very friendly and knowledgeable. Will use him again.

William was very professional, patient, knowledgeable and checked everything connected to heat system to make sure he didn’t miss any problems William got to the bottom of the problem with my heat unit being out Thank you so much for assigning William Brock to my job

Walle is always professional and thorough and double checked wiring

Ariosto was excellent. He was here when I was told he would be, he went through the system and figured out what was wrong, and then did a great job of explaining it all to me.

I'm glad I called Pernell! They don't try ripping you off! Chris showed up, explained what he was going to do, and explained his findings. I needed a repair and it didn't cost a fortune.

I Love the respect they show to us , as customers…

Pernell always does a great job!

Andy is so pleasant and appears to enjoy his job.