Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (3)

Chris Kinley visited for a maintenance check of my furnace but also checked the A/C condenser. Arrived on time. Answered my equipment questions. Last year, he spotted and repaired a Town Contractor's mistake on my A/C condenser, so I chose Pernell when I had to replace my furnace. Mr. Kinley is a knowledgeable technician.

Wonderful experience!

Very helpful and professional.

Great Service. Fast and professional

William B. Provide excellent service. He was punctual, diagnosed the issue and provided economical options to insure I made the best decision short term and long term. Gave prompt follow up call once work was completed.

William did a great job as always. We are very happy with the a/c service.

Chris performed excellent service

The best! Friendly, thorough, efficient

Very good advice on our problems well informed

Chris was awesome!!! Very informative, professional, and he went above and beyond while he was here!

Details were given on all he was doing and he explained all he was doing!

Chris provided great service when he came to perform my biannual service. He was friendly, listened well and informative.

Muy profesional

Andy was incredibly helpful and knowledgeable. He explained the science behind how the systems worked so well. Always excellent customer service and this was no different!

Chris was fantastic. Definitely a skilled and educated technician as well as well versed in customer service recovery. He is the reason I’m “back” with Pernell. Wally has usually been to my house and couldn’t have been better as well. I had significant issues with Jonathan which caused me to leave Pernell. Now that I understand he is gone and received top quality service, a genuine apology(wasn’t even Chris’ fault or problem but represented the company so well) that I came back and renewed my service contract. Chris should be a valued employee. He’s welcome here anytime even though I still love Wally! Now I have 2 great Pernell techs.

As always service and employee great and personable

Very professional and efficient service from the team of William and Zack!!!

William came by to do our annual maintenance and was incredible! He showed me the situation with our air handler and I knew it was going to soon be time for replacement. He sent Robert over to quote replacement. Robert has been outstanding to work with and is very knowledgeable on all things HVAC. They’ve now been out to drop off portable a/c units for three rooms because our unit fully quit. They have incredible customer service. I can’t say enough good things about my experience with Parnell so far. Thank you to the ladies that have called (I’m sorry I can’t remember the names), Robert, William, and Zach.

This is the second time Chris has been at my residence for HVAC service and did a fantastic job as always

William is always professional and knowledgeable and we are very pleased to have him.

William was super friendly, helpful, able to explain the situation, and seemed knowledgeable. I wished I had an embarrassing story to share so that it could be read aloud at work!! William is the man for the job. Very friendly and helpful. Took his time and was an excellent listener. He went above and beyond to really show us the problem and did not leave until he made sure all things were taken care of-even getting the next appointment going! Thank you.

William came and did a through inspection and explained what he was doing every step of the way. He answered EVERY question I had in a way I could understand. He was neat, timely, professional, courteous and a good communicator in that he was mindful of my level of understanding of what he was explaining to me. Great overall experience.

Service Technician William Brock came and diagnosed my AC unit. He found the problem in less than an hour. William was very good at explaining the problem to me. There was trash in the refrigeration system. The weather report called for thunderstorms every day, and we needed a dry day to make the repairs. William loaned us 2 portable air coolers. These units made my house bearable. Again, William explained what he was doing so I could understand the process. The great service William and all the other employees provided was professional and friendly. If I have HVAC problems, I know to Call Pernell first.

Chris was beyond friendly and courteous. Explained what he was doing so I could understand. Very thorough.

Very professional company When I called for emergency services on a Saturday and left a message someone returned my call within minutes. That’s what I call excellent service , within a few minutes from the time he arrived both Units were cooling again . Thanks for being there.

William went above and beyond servicing our AC!

On time. Kept me informed. Was very professional. Hope I get him again.

The service we received from Call Pernell was outstanding! They scheduled the maintenance in a timely manner and the front office was extremely helpful in setting up the appointment and answering any questions we had. Walle our technician was great! He came out very quickly, greeted us and was very nice and helpful. ~Jamie, Shaina & Abby

Pernell did a great job for us they are on time they explained to me everything they doing and they are very professional people and they clean everything before they leave I appreciate that thank u .. Chris did a great job he came on time to check my AC and do maintenance He explained to me what we need to change thank u Chris ..

William B is awesome, great service

Aristo was friendly and very helpful!

William took the time to review his findings and answer any questions I had. I have the highest regard for William and Parnell Heating and Air.

I had a new package unit installed and duct work replaced. Very pleased with the entire installation process.

Chris was informative, efficient and took the time to explain hvac units to us.

1) William arrived on time. 2) He had an action plan to perform the scheduled preventative maintenance. 3) All of his interactions with me (or the residents) were friendly and professional. 4) William's investment in new diagnostic tools reduced his on-site time. 5) He demonstrated enough foresight to have a critical replacement part in his truck to avoid a return visit. 6) William made sure the inside and outside work areas were clean before departing. 7) He clearly/patiently communicated the results of his work. 8) His paperwork reflected his attention to detail.

Andy was terrific! Five stars! ⭐️