Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (7)

William was great to have, I had to have someone come and look at my heat pump as I’ve been having trouble keeping my house up to temp. He tried various methods to test, diagnose, and confirm his diagnosis on my unit and appreciate his clear knowledge of systems. He didn’t just test a single instance and call it a day, he tried various methods to try and get me going again but it turned out to be what I feared anyways. I appreciate his time and would recommend him 1000 times over.

Chris was friendly, attentive, & fully addressed my concerns.

I’m not only the President, I’m also a client. I am proud to trust Chris at my house to take care of my system. Keep up the good work my man!

Andy was very knowledgeable in figuring out a tricky issue with our unit. I appreciate he took the time to explain what happened and how he fixed it.

[Knows his job, wecome back with open arms

Called Pernell due to one of my two heat pumps not functioning properly. Andy arrived as scheduled, quickly diagnosed the problem. Resolved the issue and stayed until he had seen the system cycle through process. He fully explained the issue and corrective measures taken.

I recently had a new HVAC system installed by Call Pernell. I could not have asked for a better experience. Everyone involved in this project from identification of the problem with my former system to the installation of the new system seemed concerned about me….not just selling a system. I highly recommend Call Pernell.

I really appreciate Chris Kinley coming out so quickly this morning to access our problem. He was very knowledgeable about our unit and quickly figured out what was wrong. He got the part and fixed our unit. Our heat is back on and running like a charm. We won’t be cold tonight for sure! Chris was very professional and thorough. Our family was impressed by his knowledge and very friendly personality. We hope we don’t have anymore issues with our unit but if we do we hope Chris is our technician. He knows how to fix it!

Perfect

Prompt, reliable & curtious

Great job ! Efficient, business like yet friendly

Respectful

This is our first experience with Pernell and we have been so pleased with their professionalism.

Very prompt and excellent customer service

William is an asset to the company. Very friendly, very knowledgeable. He went out of his way to go get the part needed to fix my heater so I would have heat in my house for my visiting family.

I’m so very happy with and grateful for the service provided fro my elderly father. I was at Disney when my dad’s heat went out. With one call to Call Pernell, everything was assessed, repaired, and easy to pay for. Johnathon was a joy to work with over the phone!

Always a pleasure to have Pernell keeping an eye on my equipment. Chris is a super technician; professional and knowledgeable. Thanks Pernell!

Service technician was prompt, friendly, knowledgeable, and respectful. Appreciated the call from the office letting me know the technician was on his way.

Very nice and did a great job. I never have any problems with Pernell. They are the best.

William with Call Pernell delivered excellent customer service! He was very knowledgeable and kind. and helped us quickly identify the solution to the problem that we were experiencing.

Chris K explained everything in terms of what was needed and what was recommended so I could make the determination without feeling like I was being “sold”. Good experience

Knowledgeable, personable, and prompt. Professionals at work.

Excellent tech ! Brilliant & very polite a true credit to Mr Parnel & his company ! Mr William

He explained what he was doing and very professional. I would recommend him to others.

Chris was very knowledgeable and helpful with getting my heat up and going. He did a very thorough check on everything. Prices I think were reasonable. Thank you Chris for your service.

Chris did a great job with my routine maintenance call. He was thorough and answered every question. Thank you!

Preventive maintenance gives me peace of mind!

Chris K came out did an awesome job! He made sure my electric panel had the proper amps, made sure my thermostat was properly set up and cleaned unit. He answered all my questions, very friendly great customer service

My needs were met without any delay, and everyone I dealt with was efficient, friendly, and informed. Prices were reasonable, and within what I would call industry normal.

Chris did a great job. Very nice guy and very efficient!

Great service!

Andy did an awesome job troubleshooting the issue and fixing it. I highly recommend him and Pernell Inc!

I appreciated the quick response and attention to detail.

Pernell is the definition of professionalism! They went above and beyond the services of installing a new gas pack and diagnosed an area of the home not blowing air. The team quickly discovered and fixed yet issue allowing air to circulate throughout the home and not just one area. Additionally, the team even reconnected a duct that was left disconnected as a result of maintenance being done on the insulation in the basement. I now have Pernell on speed dial and will be using their services in the future. Thank you!